Reference

12toto Privacy Policy For Your Account

12toto Privacy Policy explains what we collect when you open an account, sign in from a mobile device, or connect DANA, OVO, GoPay and QRIS.

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12toto 12toto Privacy Policy For Your Account
PRIVACY HELP DESK

Three Ways To Ask About Privacy

A clear contact path matters when you want to understand a Privacy Policy decision or change an account detail. Start from the account support chat and include the email or phone number linked to your profile, without sending a wallet password or one-time code. If your question concerns DANA, OVO, GoPay or QRIS, add the transaction reference so we can trace the relevant record. You can also request help after a mobile sign-in or phone verification issue. We use the details you provide only to identify the request and respond to the privacy matter.

Team online

Account chat

Use the support chat after signing in to ask which account details we hold, why phone verification was requested, or how to correct a name or contact detail. Keep your password and one-time code private; our team does not need either item to handle a Privacy Policy request.

Wallet question

For a DANA, OVO, GoPay or QRIS privacy question, share the wallet name and transaction reference rather than a full wallet credential. We can use that reference to locate the related status record and explain which details are retained for account and payment reconciliation.

Access request

Ask for a copy, correction or deletion review by naming the account contact linked to your profile. We may ask for a further account step to confirm that the request comes from you, especially when it concerns sign-in history or phone verification details.

DATA CONTROL DETAILS

Six Privacy Controls We Keep Clear

We handle Privacy Policy requests through practical account controls rather than vague promises.

Account collection

We collect the contact and verification details needed to open and maintain your account.

Cookie choices

Cookies can remember a session, language setting and account-page preference on your device.

Device signals

We may record device type, browser details and sign-in timing to identify unusual account access.

Wallet matching

Payment references help us match a DANA, OVO, GoPay or QRIS action with the right account.

Retention questions

We keep records for as long as the stated account, security, reconciliation or dispute purpose requires, subject to applicable legal…

Policy changes

If this Privacy Policy changes, we will place the updated wording on this page and identify the effective change in…

Privacy Policy Questions For 12toto

These Privacy Policy answers address the account actions you are most likely to check before opening access from Indonesia. We cover the data connected to phone verification, mobile devices, cookies and local wallets, along with the route for copies, corrections and deletion requests. If your situation involves a particular DANA, OVO, GoPay or QRIS reference, include that reference when contacting support. Account eligibility depends on local law and applies where local law permits.

The 12toto Privacy Policy covers account details, phone verification, sign-in and device signals, cookies, support messages, and wallet references. It explains why we use each category, how retention works, and how you can ask for access, correction or deletion where local law permits.

Phone verification helps connect a real account step with the profile requesting access. We use the verification result to protect sign-in and reduce mistaken identity when you ask about account data. We do not need your one-time code in a support chat.

Yes. The Privacy Policy covers transaction references and status details linked to DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account reconciliation. These records help us identify the related account action without asking you to share wallet credentials.

You can contact account support to ask what personal data we hold about your profile. Include the email or phone number connected to the account. We may request an additional verification step before sending details, because the request must be linked to you.

Cookies may remember your session, language setting and page preferences on mobile or desktop. Browser controls let you remove or restrict them. Necessary cookies may be required for sign-in, so disabling them can send you back to the account access step.

Send a correction request through the signed-in support chat and identify the field that needs changing, such as a contact detail. We may confirm your account through phone verification before applying the change, particularly when it affects sign-in or wallet matching.

You can ask support to assess deletion of personal data connected to your account. We first confirm the request and check whether a record must remain for security, reconciliation, dispute handling or legal reasons. Any available deletion path depends on local law.

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